MEL’S MEALS PRIVACY POLICY

Effective Date: August 31, 2026

Mel’s Meals (“Mel’s Meals,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use melsmeals.co or melsmealstexas.com (collectively, the “Website”), place an order, enroll in a meal plan, communicate with us, receive delivery or pickup services, participate in promotions, receive text or email communications, or otherwise interact with Mel’s Meals.

By using the Website or providing information to Mel’s Meals, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Mel’s Meals may collect information that you provide directly to us, information generated through your transactions and interactions with us, and certain information collected automatically when you use the Website.

Information You Provide

Depending on how you interact with Mel’s Meals, we may collect:

-name;

-email address;

-telephone or mobile number;

-billing address;

-delivery address;

-pickup information;

-account login information;

-order information;

-meal-plan selections;

-food and beverage preferences;

-dietary preferences or restrictions you voluntarily provide;

-allergy information you voluntarily provide;

-payment-related information;

-communications with customer service;

-reviews, feedback, photographs, or other submissions;

-promotion, loyalty-credit, or referral information; and

-other information you choose to provide.

Please do not provide unnecessary medical or health information to Mel’s Meals.

2. Order and Transaction Information

When you purchase a Mel’s Meals product or service, we may maintain information concerning:

-items ordered;

-meal-plan enrollment;

-subscription status;

-renewal dates;

-payment status;

-invoices;

-refunds or credits;

-loyalty benefits;

-delivery or pickup status;

-customer-service history;

-complaints or reported order issues; and

-other information necessary to administer the transaction.

We may retain appropriate transaction records for accounting, tax, fraud-prevention, food-safety, dispute-resolution, and legal purposes.

3. Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method and system used, Mel’s Meals may not directly receive or store complete payment-card information.

Payment processors may collect information such as card numbers, expiration dates, security codes, billing information, and transaction data according to their own privacy and security practices.

Mel’s Meals may receive limited payment information necessary to confirm or administer transactions, such as:

payment status;

-transaction identifier;

-payment method type;

-limited card information such as the last four digits;

-billing name or address; and

-information concerning declined, disputed, refunded, or reversed payments.

4. Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies, server logs, analytics tools, pixels, or similar technologies.

This information may include:

-Internet Protocol (IP) address;

-browser type;

-device type;

-operating system;

-pages viewed;

-referring website or source;

-date and time of visits;

-interactions with Website features;

-approximate geographic location derived from technical information;

-cookie identifiers;

-device identifiers; and

-other technical or usage information.

We use this information to operate, secure, analyze, and improve the Website and our services.

5. How We Use Personal Information

Mel’s Meals may use personal information to:

-process and fulfill orders;

-administer meal plans and recurring subscriptions;

-process payments;

-deliver meals and beverages;

-coordinate customer pickup;

-communicate order status;

-manage customer accounts;

-administer loyalty credits and promotions;

-provide customer service;

-respond to questions and complaints;

-investigate missing, damaged, incorrect, or compromised orders;

-investigate reported food-safety or allergen concerns;

-maintain batch, transaction, and fulfillment records;

-prevent fraud and unauthorized transactions;

-enforce our Terms & Conditions;

-operate and improve the Website;

-maintain security;

-conduct analytics;

-maintain business and accounting records;

-send transactional communications;

-send marketing communications when permitted;

-comply with legal or regulatory obligations;

-establish, exercise, or defend legal claims; and

-protect the rights, safety, property, and legitimate interests of Mel’s Meals, our customers, employees, service providers, and others.

6. Dietary, Allergy, and Other Sensitive Information

Customers may voluntarily provide information concerning food allergies, dietary restrictions, sensitivities, preferences, or similar matters.

Mel’s Meals uses this information only as reasonably necessary to evaluate or administer the customer’s request, provide customer service, address food-safety concerns, maintain records, or comply with applicable legal obligations.

Mel’s Meals is not an allergen-free facility, and providing allergy information does not create a guarantee that a product will be free from allergens or allergen cross-contact.

Customers should not submit medical records, diagnoses, prescriptions, or other unnecessary health information through ordinary Website forms, SMS messages, email, or order notes.

7. Cookies and Similar Technologies

Mel’s Meals may use cookies and similar technologies to:

-keep the Website functioning;

-remember user preferences;

-maintain sessions;

-help prevent fraud;

-understand Website traffic;

-measure Website performance;

-improve user experience;

-understand how customers interact with content; and

-support advertising or marketing where permitted.

Cookies may be classified as essential, functional, analytics, or advertising cookies depending on how they are used.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect Website functionality.

Where legally required, Mel’s Meals will provide appropriate choices regarding non-essential cookies or tracking technologies.

8. Analytics

Mel’s Meals may use third-party analytics providers to help understand Website traffic and usage.

These providers may process technical and usage information such as IP addresses, device information, browsing activity, page views, and interactions with Website features.

Analytics information may be used to evaluate Website performance, identify technical problems, understand customer behavior, and improve Mel’s Meals services.

9. How We Disclose Personal Information

Mel’s Meals may disclose personal information to service providers and other parties when reasonably necessary to operate the business or provide requested services.

These may include:

-payment processors;

-website hosting providers;

-customer relationship management providers;

-email-service providers;

-SMS and telecommunications providers;

-delivery and courier providers;

-ordering platforms;

-information-technology providers;

-cybersecurity providers;

-analytics providers;

-accounting and bookkeeping providers;

-insurers;

-attorneys and professional advisers;

-fraud-prevention providers; and

-government agencies or other parties when disclosure is legally required.

These providers may receive only the information reasonably necessary for the functions they perform.

10. Delivery Providers

Mel’s Meals may use its own personnel or independent third-party delivery providers, including services such as Uber, DoorDash, or other available delivery services.

Information necessary to fulfill a delivery may be provided to a delivery provider, including:

-recipient name;

-delivery address;

-telephone number;

-delivery instructions;

-order-related information; and

-other information reasonably necessary to complete delivery.

Third-party delivery providers may have their own privacy practices governing information they independently collect or process.

11. Mobile Information and SMS Consent

Mel’s Meals does not sell, rent, share, or provide customers’ mobile telephone numbers, SMS opt-in information, or text-messaging consent to third parties or affiliates for their marketing or promotional purposes.

Mobile opt-in data and messaging consent are not transferred, sold, or shared with third parties or affiliates for marketing or promotional purposes.

Mobile information may be disclosed to service providers that assist Mel’s Meals in providing messaging, telecommunications, customer-service, security, or operational services, but only as reasonably necessary for those services.

Such service-provider disclosure does not authorize those providers to use customers’ mobile information or messaging consent for their own independent marketing purposes.

This mobile-data restriction applies notwithstanding any other provision of this Privacy Policy concerning disclosure of personal information.

12. SMS/Text Messaging

Customers may choose to receive SMS or MMS communications from Mel’s Meals.

Depending on the customer's consent and relationship with Mel’s Meals, messages may include:

-order confirmations;

-payment notifications;

-meal-plan notices;

-delivery updates;

-pickup notifications;

-reminders;

-customer-service communications; and

-promotional or marketing communications where appropriate consent has been provided.

Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing Mel’s Meals products or services.

Customers may reply STOP to applicable messages to opt out and HELP for assistance.

Mel’s Meals may send a limited confirmation message acknowledging an opt-out request where permitted.

Opting out of promotional messaging does not itself cancel an existing order or meal plan.

13. Email Communications

Mel’s Meals may use email for transactional communications such as:

-order confirmations;

-invoices;

-payment notices;

-delivery or pickup information;

-subscription notices;

-account communications;

-food-safety notices; and

-customer-service responses.

Where permitted, Mel’s Meals may also send promotional emails.

Customers may unsubscribe from marketing emails using the unsubscribe mechanism provided in those messages.

Unsubscribing from marketing email does not prevent Mel’s Meals from sending communications reasonably necessary to administer an existing transaction, meal plan, account, or legal obligation.

14. Marketing and Promotional Communications

Mel’s Meals may use customer information to send marketing or promotional communications when permitted by law and consistent with the customer's consent or communication preferences.

Marketing consent will be handled separately from communications necessary to fulfill an order or administer an active customer relationship where appropriate.

Customers may withdraw marketing consent or opt out using the method provided in the applicable communication.

Withdrawal of marketing consent does not affect processing that occurred before the withdrawal.

15. Sale of Personal Information

Mel’s Meals does not sell customers’ mobile telephone numbers, SMS opt-in information, or text-messaging consent.

If Mel’s Meals engages in any activity that constitutes a “sale” of other personal data under an applicable privacy law, Mel’s Meals will provide disclosures and choices required by that law.

Mel’s Meals will not characterize ordinary disclosures to service providers acting on our behalf as sales when applicable law treats those relationships as service-provider or processor relationships.

16. Targeted Advertising

Mel’s Meals may use online advertising or analytics technologies from time to time.

Depending on the technologies used, certain disclosures of browser, device, cookie, or Website-use information could be considered targeted advertising, sharing, or sale under some privacy laws.

Where applicable law gives customers the right to opt out of such processing, Mel’s Meals will provide an appropriate method for exercising that right.

Mobile telephone numbers and SMS opt-in consent will not be disclosed for third-party or affiliate marketing or promotional purposes.

17. Customer Reviews, Photos, and Submitted Content

If customers voluntarily submit reviews, photographs, comments, testimonials, suggestions, or other content, Mel’s Meals may retain and process that information for customer service, quality improvement, business operations, or other purposes described at the time of submission.

Mel’s Meals will not treat submission of a customer photograph or ordinary review as unlimited consent to use that person's name, image, or likeness in paid advertising where separate authorization is required.

18. Loyalty Programs and Promotions

Mel’s Meals may collect and use information necessary to administer loyalty credits, discounts, referral programs, contests, or promotions.

Such information may include:

-customer identity;

-qualifying purchases;

-credit balances;

-redemption history;

-promotional eligibility; and

-communications concerning the program.

Information may also be used to prevent fraud or abuse of loyalty or promotional programs.

19. Food-Safety and Incident Records

If a customer reports suspected foodborne illness, contamination, allergen exposure, foreign material, spoilage, or another safety concern, Mel’s Meals may collect and retain information necessary to investigate the report.

This may include:

-customer contact information;

-order information;

-reported symptoms or concerns voluntarily provided by the customer;

-product photographs;

-packaging information;

-batch information;

-delivery information;

-dates and times;

-communications;

-product-disposition information; and

-investigation or corrective-action records.

Such information may be disclosed when reasonably necessary to insurers, attorneys, laboratories, food-safety professionals, regulators, health authorities, suppliers, or other appropriate parties.

20. Legal and Safety Disclosures

Mel’s Meals may disclose personal information when reasonably necessary to:

-comply with law;

-respond to a subpoena, court order, warrant, or lawful governmental request;

-cooperate with regulators or public-health authorities;

-investigate fraud;

-investigate threats or unlawful conduct;

-enforce agreements;

-protect the health or safety of customers or others;

-defend legal claims;

-protect Mel’s Meals’ legal rights or property; or

-respond to an emergency.

21. Business Transfers

If Mel’s Meals is involved in a merger, acquisition, financing, restructuring, reorganization, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction subject to applicable law.

Any successor handling personal information will remain subject to applicable privacy obligations.

SMS opt-in consent and mobile information will not be transferred to another business for that business's independent marketing or promotional purposes merely as a result of a business relationship or affiliation.

22. Data Retention

Mel’s Meals retains personal information for as long as reasonably necessary to accomplish the purposes for which it was collected and to satisfy legitimate business, accounting, tax, regulatory, food-safety, contractual, dispute-resolution, insurance, and legal requirements.

Retention periods may differ depending on the type of information.

For example, certain transaction, payment, food-production, complaint, or safety records may need to be retained longer than ordinary Website analytics information.

When information is no longer reasonably necessary, Mel’s Meals may delete, anonymize, or securely dispose of it according to its retention practices and applicable law.

23. Data Security

Mel’s Meals uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, passwords, service-provider security measures, account controls, secure payment processing, staff procedures, and other reasonable protections.

However, no Website, computer system, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and promptly notify Mel’s Meals of suspected unauthorized account activity.

24. Children’s Privacy

Mel’s Meals services and Website are intended for adults purchasing food and related services and are not directed toward children under thirteen (13).

Mel’s Meals does not knowingly seek to collect personal information directly from children under thirteen through the Website.

If Mel’s Meals learns that personal information has been collected directly from a child under thirteen without appropriate authorization, Mel’s Meals will take reasonable steps to delete or appropriately address the information.

Parents or guardians may purchase products for minors.

25. Texas Privacy Rights

Texas residents may have privacy rights under the Texas Data Privacy and Security Act (“TDPSA”), subject to the law’s applicability, exemptions, exceptions, and verification requirements.

Where applicable, these rights may include the right to:

-confirm whether Mel’s Meals is processing personal data;

-access personal data;

-correct inaccuracies;

-request deletion of personal data;

-obtain a portable copy of certain personal data;

-opt out of the sale of personal data;

-opt out of targeted advertising;

-opt out of certain profiling activities producing legal or similarly significant effects; and

-appeal the denial of certain privacy requests.

Texas law requires covered businesses to provide an accessible privacy notice describing categories of personal data processed, processing purposes, categories shared with third parties, and how consumers may exercise applicable privacy rights.

26. Exercising Privacy Rights

To submit a privacy request, contact Mel’s Meals at:

Email: [email protected]
Phone: 254-348-2972

Please state that your request concerns privacy rights and provide enough information for Mel’s Meals to identify the relevant account or records.

Mel’s Meals may take reasonable steps to verify your identity before completing a privacy request.

Mel’s Meals will respond within the timeframe required by applicable law.

If a request is denied and applicable law provides an appeal right, the response will explain how to submit an appeal.

27. Authorized Agents

Where applicable law permits a customer to use an authorized agent to submit a privacy request, Mel’s Meals may request evidence that the agent has authority to act on the customer’s behalf and may separately verify the customer's identity where permitted.

28. Privacy Choices

Depending on the services and technologies being used, customers may have several ways to control their information, including:

-updating account information;

-unsubscribing from marketing email;

-replying STOP to applicable SMS messages;

-adjusting browser cookie settings;

-using privacy controls made available on the Website; and

-submitting a privacy-rights request.

Certain information remains necessary to complete transactions or meet legal obligations and therefore may not be subject to every requested deletion or restriction.

29. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites, payment services, social-media platforms, delivery providers, or other services.

Mel’s Meals does not control the independent privacy practices of third parties.

Customers should review the privacy policies of third-party services they choose to use.

30. Do Not Track and Browser Signals

Web browsers and devices may provide privacy settings or signals concerning tracking or advertising.

Mel’s Meals will respond to legally required opt-out preference signals where applicable to Mel’s Meals and the technology being used.

Not all browser “Do Not Track” signals are subject to a uniform legal or technical standard.

31. Changes to This Privacy Policy

Mel’s Meals may update this Privacy Policy from time to time to reflect changes in operations, technology, services, legal requirements, or privacy practices.

The updated Privacy Policy will be posted on the Website with a revised effective date.

Where required by law, Mel’s Meals will provide additional notice concerning material changes.

Continued use of the Website following an update constitutes acknowledgment of the revised policy to the extent permitted by law.

32. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or Mel’s Meals privacy practices may be directed to:

Mel’s Meals
Websites: melsmeals.co and melsmealstexas.com
Email: [email protected]
Phone: 254-348-2972

Effective Date: August 31, 2026